JiliPhPro Privacy Policy –
Your Data, Secured and Respected

1. Introduction

Welcome to JiliPhPro — one of the most trusted online gaming platforms for players all across the Philippines, from Luzon to Mindanao. We take your privacy seriously, and this Privacy Policy is our commitment to you that we handle your personal data with full responsibility and transparency.

By accessing or using JiliPhPro's website at https://jiliphpro.app and all related services, you agree to the practices described in this Privacy Policy. If you do not agree, kindly refrain from using our platform. We strongly encourage every member to read this document carefully before registering or placing any bet.

This Privacy Policy applies to all users of JiliPhPro, including registered members, visitors, and prospective players. It covers all data collected through our website, mobile platform, customer support channels, and any other service offered under the JiliPhPro brand.

We operate in compliance with applicable Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC). We are also guided by PAGCOR's regulatory standards, which require us to maintain strict data governance practices at all times.

2. Information We Collect

JiliPhPro collects personal information only when it is necessary to provide you with a safe, fair, and enjoyable gaming experience. We collect information in the following ways:

Information You Provide Directly

• Full name, date of birth, and gender
• Philippine mobile number and email address
• Residential address (city, province, and ZIP code)
• Government-issued ID details for KYC (Know Your Customer) verification, such as PhilSys ID, SSS, UMID, driver's license, or passport
• Payment and financial information — including your GCash number, Maya wallet, GrabPay, Coins.ph, BDO/BPI/UnionBank account details, or Visa/Mastercard bank card information — used solely for processing deposits and withdrawals
• Username, password, and security questions (stored in encrypted form)
• Any messages or attachments you send our customer support team

Information Collected Automatically

• IP address and approximate geolocation (to verify you are accessing from the Philippines)
• Browser type, operating system, and device model
• Session timestamps, pages visited, and in-platform behavior
• Betting history, game logs, transaction records
• Cookies and similar tracking technologies (see Section 5)

We do not collect sensitive personal information beyond what is legally required for identity verification and regulatory compliance. JiliPhPro will never ask for your complete credit card PIN, full CVV in plaintext, or any password through email or chat.

3. How We Use Your Information

The personal data JiliPhPro collects is used for specific, legitimate purposes. We do not use your data for anything beyond what is described here without your consent. Here is a clear breakdown of how we use your information:

• Account registration and management: To create and maintain your JiliPhPro account, verify your identity, and keep your profile up to date.
• Transaction processing: To handle your deposits and withdrawals securely via GCash, Maya, GrabPay, InstaPay/PESONet, and other supported payment channels.
• Regulatory compliance: To meet KYC/AML (Anti-Money Laundering) requirements under Philippine law and PAGCOR licensing obligations.
• Customer support: To respond to your queries, complaints, and feedback in a timely and effective manner.
• Service improvement: To analyze usage patterns and improve our platform, games, and user experience.
• Promotions and communications: To send you relevant offers, bonuses, and updates — only if you have opted in to receive them.
• Responsible gaming: To identify signs of problem gambling and implement protective measures when needed, including self-exclusion and spending limits.
• Security and fraud prevention: To monitor for suspicious activity, unauthorized access, and potential fraud attempts.

We rely on legitimate interest, contractual necessity, and legal obligation as our lawful bases for processing your data, in accordance with RA 10173.

4. Sharing of Information

JiliPhPro does not sell, rent, or trade your personal information to any third party for commercial gain. Full stop. We take that seriously.

However, there are situations where we may need to share your data with trusted parties to deliver our services properly:

• Payment processors: GCash, Maya, GrabPay, InstaPay, PESONet-connected banks, and card processors receive only the transaction data necessary to complete your deposits or withdrawals.
• Identity verification providers: Third-party KYC service providers who help us verify government IDs and prevent fraud.
• Game providers: Certain game data may be shared with our licensed gaming content partners to ensure fair play and correct payout records.
• Regulatory authorities: The National Privacy Commission, PAGCOR, AMLC (Anti-Money Laundering Council), and other government bodies may request data in the exercise of their legal mandate. We cooperate fully with lawful requests.
• IT and infrastructure providers: Cloud hosting and security service providers who are contractually bound to handle your data with the same standard of protection we apply.

All third-party partners who receive your data are required to comply with Philippine data privacy laws and our strict data processing agreements. We do not share your data with any party outside the Philippines without adequate safeguards.

5. Cookies and Tracking

JiliPhPro uses cookies and similar technologies to make the platform work properly and to understand how users interact with our site. Here is what we use and why:

• Essential cookies: Required for login sessions, security tokens, and core platform functionality. These cannot be turned off.
• Analytics cookies: Help us understand traffic patterns, popular games, and user behavior in aggregate — so we can keep improving the experience for every player.
• Preference cookies: Remember your settings like preferred language, display mode, and notification options.
• Marketing cookies: Used only if you have consented. These help us measure the effectiveness of promotions and deliver relevant content to returning visitors.

You can manage your cookie preferences through your browser settings at any time. Note that disabling essential cookies may affect the platform's functionality. We do not use cookies to build profiles for sale to advertisers or third parties.

6. Data Security

Protecting your personal data is a top priority for JiliPhPro. We have implemented industry-standard security measures to keep your information safe from unauthorized access, disclosure, alteration, or destruction.

• SSL/TLS encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL technology.
• Two-factor authentication (2FA): Available for all accounts to add an extra layer of protection.
• Secure password storage: Passwords are hashed and salted — never stored in plaintext.
• Access controls: Only authorized JiliPhPro personnel have access to your personal data, and only when necessary to fulfill their job functions.
• Regular security audits: We conduct periodic reviews of our systems, infrastructure, and access logs to detect and respond to potential threats.
• Data breach response plan: In the unlikely event of a breach, we follow NPC-mandated notification procedures within the prescribed timeframe.

While we do everything we can on our end, your account security also depends on you. Please use a strong, unique password for your JiliPhPro account, enable 2FA, and never share your login credentials with anyone — even family members.

7. Data Retention

JiliPhPro retains your personal data only for as long as it is necessary for the purposes outlined in this Privacy Policy, or as required by Philippine law and PAGCOR regulations.

• Account data is retained for the duration of your active membership and for a minimum of five (5) years after account closure, as required by anti-money laundering regulations.
• Transaction records and betting history are kept for at least five (5) years from the date of the transaction.
• KYC documents are stored for the legally required period and then securely destroyed.
• Customer support communications are retained for two (2) years from the date of resolution.

When data is no longer needed, we securely delete or anonymize it in accordance with our data disposal procedures. You may request deletion of your personal data subject to the exceptions noted in Section 8.

8. Your Rights

Under the Data Privacy Act of 2012, you have specific rights regarding your personal information held by JiliPhPro. We are committed to honoring these rights without unnecessary delay:

• Right to be informed: You have the right to know what data we collect and how we use it — which is exactly what this Privacy Policy provides.
• Right of access: You may request a copy of the personal data we hold about you at any time.
• Right to rectification: If your data is inaccurate or incomplete, you can request corrections through your account settings or by contacting our support team.
• Right to erasure (right to be forgotten): You may request deletion of your personal data, subject to our legal obligations to retain certain records.
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time.
• Right to data portability: You may request your data in a commonly used, machine-readable format.
• Right to file a complaint: If you believe your data rights have been violated, you can file a complaint with the National Privacy Commission (NPC) at https://www.privacy.gov.ph.

To exercise any of these rights, please send a request to our Data Protection Officer at support@jiliphpro.app. We will respond within fifteen (15) working days, in line with NPC guidelines.

9. Minors and Age Verification

JiliPhPro is strictly an 18+ platform. We do not knowingly collect personal information from individuals under the age of 18. As part of our KYC process, all new accounts must submit a valid government-issued ID to verify that the account holder is of legal gambling age in the Philippines.

If we discover that a minor has registered an account by misrepresenting their age, we will immediately:

• Suspend and permanently close the account
• Void any bets placed and withhold any resulting winnings
• Delete all personal data associated with the account as required by law
• Report the incident to the appropriate regulatory authority if necessary

Parents and guardians are encouraged to use parental control software and to talk openly with young people about the risks of online gambling. JiliPhPro supports responsible gaming and takes age verification seriously — walang lusot dito.

10. Changes to This Policy

JiliPhPro may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data handling practices. When we make material changes, we will:

• Update the "Last updated" date at the top of this page
• Post a notice on the JiliPhPro homepage or within your account dashboard
• Send an email notification to registered members for significant changes

Your continued use of JiliPhPro after the updated Privacy Policy is posted constitutes your acceptance of the revised terms. We encourage you to review this page regularly so you're always in the loop. No surprises — that's our commitment to you.

11. Contact Us

Got questions or concerns about how JiliPhPro handles your personal data? Our Data Protection Officer (DPO) is here to help. Reach out anytime:

• Email: support@jiliphpro.app
• Website: https://jiliphpro.app
• Support hours: Monday to Sunday, 8:00 AM – 11:00 PM (Philippine Standard Time)

We aim to respond to all privacy-related inquiries within three (3) to fifteen (15) business days, depending on the complexity of the request. If you are not satisfied with our response, you have the right to escalate your concern to the National Privacy Commission.